Bare-root and potted plants come from different facilities and are shipped separately. That means that if you ordered both bare-root and potted trees, you may receive them on different dates in separate packages. If you only receive part of your order and the other part contains different types of trees, the rest may still be on their way.
You can check your order status here. To look up your order, find your order number on your emailed or mailed receipt.
Please inspect your order carefully and compare your trees to the included tree ID key or green and white packing slip. 
Membership trees are bundled together and secured in a clear plastic bag with a twist tie. Please remove the twist tie and remove the trees from the clear plastic bag. Carefully separate your trees to make sure they’re all there.
Nursery trees are bundled together in a clear plastic bag covering the roots. Remove packaging and carefully separate trees to make sure they’re all there. You should see white paper tags above the roots indicating the species of tree. There will only be one paper label per species of tree ordered.
NOTE: If you order multiple trees of the same species they will arrive bundled together.
If you are missing any trees from your order, please contact Member Services and we will be happy to schedule a free replacement for the missing items.